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FREQUENTLY ASKED
QUESTIONS

What are your Store Hours? 

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Summer 2025 Hours: 9 AM - 5 PM​, 7 days a week.

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Can I pick up my advance reservation the day before?

Short Answer:

  • Skis: Yes

  • Bikes: No

You can pick up your ski or snowboard reservation after 5 pm the day before your rental start date.
Please note: Bikes cannot be picked up the evening before your rental date.

 

Do you offer the option to rent for a 24-hour period? What constitutes a "day"?

We do not offer 24-hour rentals.
A "day" is considered the period between our opening time and the time you are required to return the equipment that same calendar day.
Morning returns are not allowed.

 

Do you bend the rules? What if I want to ride outside of your business hours?

This is the question we get asked the most, and it's a tricky one!
We cannot guarantee a bike will be available for late rentals. Therefore, we do not accept late afternoon or day-before reservations.

However, if the following conditions are met, we may allow pick-up before closing:

  • (A) The bike has not been rented that day

  • (B) A mechanic has checked it over and released it into our fleet

  • (C) You agree to pay for an extra half-day rental

If all conditions are met, you can pick up your bike between 5:00 pm and 5:30 pm (but no earlier).
All bikes are due back by 5:00 pm, and we do not allow morning returns.

 

What does "6th day free" mean?

When you rent equipment for 5 consecutive days, we'll give you the 6th day for free!
For example:

  • Renting for 7 days? You only pay for 6.

  • Renting for 6 days? You only pay for 5.

Important:
The days must be consecutive. We do not offer free days if you rent for non-consecutive days (e.g., renting for 2 days, then taking a break, and renting again).

 

What is your reservation cut-off?

We accept advance reservations up to 48 hours before your arrival.
While we generally can accommodate last-minute reservations, we cannot guarantee that equipment will be set aside for you after the 48-hour window.

 

I’m making a reservation for multiple people. Do I need each person’s details (shoe size, weight, etc.)?

Yes! We pre-set all reservations based on accurate information, so please provide the correct details for each person to ensure we have the right equipment ready.

 

Do you offer group discounts?

Yes! We offer group discounts for groups of 10 or more renters who rent for 2 or more days.
Please contact us for more information and to learn about available discounts.

 

What is your refund policy for unused days/early returns?

We offer refunds for unused days if you return the equipment before closing  on your last day of use.
Equipment returned the following day are not eligible for a refund.

If you plan on taking a day off between rentals, please make two separate reservations to guarantee equipment for both days.

 

When is my equipment due back?

  • Winter (Ski/Snowboard): Equipment is due back by 6 pm.

  • Summer (Bikes): Equipment is due back by 5 pm.

 

Do I pay for equipment if I take a day off?

Yes, we charge for each day you have equipment.
If you don’t want to be charged for a day off, you must return the equipment. We’ll save your paperwork for when you’re ready to re-rent.

 

What constitutes a "Junior"?

A Junior is someone who:

  • Has a shoe size of 5 or smaller

  • Is under 5 feet tall

  • Is 12 years old or younger

 

When do I need to drop off skis for a guaranteed 8 am pick-up?

To guarantee 8 am pick-up the next day, skis or boards must be dropped off before 6 pm the night before.

 

What does your optional damage insurance cover?

Our damage insurance covers:

  • Damage to the bases of your skis or snowboard

  • Bent poles

It does not cover:

  • Theft

  • Loss

  • Melting of ski boots (Believe us, it happens!)

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